# Common questions (https://docs.xraise.ai/community/faq)



## Access and sign-in [#access-and-sign-in]

**How do I get access to the partner panel?**
XRaise connects the first person when it sets up your organization. After that, an owner or an admin of your organization invites other people from **Settings**.

**Do I need a password?**
No. You sign in with a one-time code that XRaise sends to your email address, or with a social login.

**I signed in, but I see the founder dashboard. How do I open the partner panel?**
Use the **Viewing as** switcher in the top bar and select **Organizer**. If you do not see the switcher, your account does not have partner access yet. Ask an owner or an admin of your organization to invite you.

**Why do I not see a menu item that a colleague in another organization sees?**
The menu depends on your type of organization: vendor, accelerator or community organizer. Each type has its own part of this guide. Choose your type in the selector at the top of the sidebar.

**I opened a link and the panel said "That screen belongs to another kind of partner organization". Why?**
The screen is for a different type of organization. The panel takes you back to your **Dashboard**.

**Why can I see everything but change nothing?**
You have the **Member** role, which is read only. Ask an owner or an admin to make you an admin.

For more about access, see [Getting started](./index.mdx).

## Your community [#your-community]

**I run more than one community. Which one do the short links open?**
The short links open your largest community, by active members. To work on another community, use the address with its community id.

**Where do founders see my community?**
On its landing page, /community/(slug), and in their own dashboard after they join.

**What is the difference between Settings and Community settings?**
[Settings](./settings.mdx) holds your partner organization and your team. [Community settings](./community-settings.mdx) holds the name, visibility, branding and landing page of your community.

## Applications [#applications]

**Why does "Waiting" show in a warning color?**
The application has waited more than 7 days for a decision.

**Why does the row show "Full report"?**
This feature is not ready yet. Click it and the panel shows "Coming soon".

**Can I approve or decline a claim that came through my community?**
No. XRaise decides every perk claim. You can follow each claim on the [Applications screen](./activity.mdx#the-applications-screen).

## Team and organization [#team-and-organization]

**Why can I not remove a teammate?**
They are probably the last owner or admin. Make another person an admin first.

**An invitation expired. What do I do?**
Click **Resend** under **Pending invites** in **Settings**.

To change the logo, the website and the description of your organization, or to manage your team, see [Settings](./settings.mdx).