# Common questions (https://docs.xraise.ai/vendor/faq)



## Access and sign-in [#access-and-sign-in]

**How do I get access to the partner panel?**
XRaise connects the first person when it sets up your organization. After that, an owner or an admin of your organization invites other people from **Settings**.

**Do I need a password?**
No. You sign in with a one-time code that XRaise sends to your email address, or with a social login.

**I signed in, but I see the founder dashboard. How do I open the partner panel?**
Use the **Viewing as** switcher in the top bar and select **Organizer**. If you do not see the switcher, your account does not have partner access yet. Ask an owner or an admin of your organization to invite you.

**Why do I not see a menu item that a colleague in another organization sees?**
The menu depends on your type of organization: vendor, accelerator or community organizer. Each type has its own part of this guide. Choose your type in the selector at the top of the sidebar.

**I opened a link and the panel said "That screen belongs to another kind of partner organization". Why?**
The screen is for a different type of organization. The panel takes you back to your **Dashboard**.

**Why can I see everything but change nothing?**
You have the **Member** role, which is read only. Ask an owner or an admin to make you an admin.

For more about access, see [Getting started](./index.mdx).

## Perks [#perks]

**How do I add a new perk?**
At this time, you cannot add or change perks in the panel. Contact XRaise and send the information. See [Add and edit an offering](./offerings/add-and-edit.mdx).

**Why is my perk not visible to founders?**
Look at its status on the [Offerings](./offerings/index.mdx) screen. Founders see only a **Live** or **Waitlisted** perk. A perk with **Pending review** waits for XRaise. A perk with **Changes requested** waits for you.

**I changed a live perk. Why do founders still see the old version?**
XRaise reviews every change. Founders see the live version until XRaise approves the change. The status shows **Live · changes in review** during that time.

**What is the difference between automatic and manual approval?**
With automatic approval, a founder gets the instructions the moment they claim the perk. With manual approval, an XRaise operator decides each claim first. See [Automatic or manual approval](./offerings/add-and-edit.mdx#automatic-or-manual-approval).

**Can founders on the free plan claim my perk?**
Only if the perk is set to **Free: every founder can claim it**. Founders on a lower plan see the perk as locked, with an **Upgrade** button. See [Plan access](./offerings/add-and-edit.mdx#plan-access).

## Applications [#applications]

**Why does "Waiting" show in a warning color?**
The application has waited more than 7 days for a decision.

**Why does the row show "Full report"?**
This feature is not ready yet. Click it and the panel shows "Coming soon".

**Can I approve a claim on my perk?**
No. XRaise decides every perk claim. You can follow each claim on the [Applications](./applications.mdx) screen.

## Team and organization [#team-and-organization]

**Why can I not remove a teammate?**
They are probably the last owner or admin. Make another person an admin first.

**An invitation expired. What do I do?**
Click **Resend** under **Pending invites** in **Settings**.

To change the logo, the website and the description, or to manage your team, see [Settings](./settings.mdx).