Common questions

Access and sign-in

How do I get access to the partner panel? XRaise connects the first person when it sets up your organization. After that, an owner or an admin of your organization invites other people from Settings.

Do I need a password? No. You sign in with a one-time code that XRaise sends to your email address, or with a social login.

I signed in, but I see the founder dashboard. How do I open the partner panel? Use the Viewing as switcher in the top bar and select Organizer. If you do not see the switcher, your account does not have partner access yet. Ask an owner or an admin of your organization to invite you.

Why do I not see a menu item that a colleague in another organization sees? The menu depends on your type of organization: vendor, accelerator or community organizer. Each type has its own part of this guide. Choose your type in the selector at the top of the sidebar.

I opened a link and the panel said "That screen belongs to another kind of partner organization". Why? The screen is for a different type of organization. The panel takes you back to your Dashboard.

Why can I see everything but change nothing? You have the Member role, which is read only. Ask an owner or an admin to make you an admin.

For more about access, see Getting started.

Perks

How do I add a new perk? At this time, you cannot add or change perks in the panel. Contact XRaise and send the information. See Add and edit an offering.

Why is my perk not visible to founders? Look at its status on the Offerings screen. Founders see only a Live or Waitlisted perk. A perk with Pending review waits for XRaise. A perk with Changes requested waits for you.

I changed a live perk. Why do founders still see the old version? XRaise reviews every change. Founders see the live version until XRaise approves the change. The status shows Live · changes in review during that time.

What is the difference between automatic and manual approval? With automatic approval, a founder gets the instructions the moment they claim the perk. With manual approval, an XRaise operator decides each claim first. See Automatic or manual approval.

Can founders on the free plan claim my perk? Only if the perk is set to Free: every founder can claim it. Founders on a lower plan see the perk as locked, with an Upgrade button. See Plan access.

Applications

Why does "Waiting" show in a warning color? The application has waited more than 7 days for a decision.

Why does the row show "Full report"? This feature is not ready yet. Click it and the panel shows "Coming soon".

Can I approve a claim on my perk? No. XRaise decides every perk claim. You can follow each claim on the Applications screen.

Team and organization

Why can I not remove a teammate? They are probably the last owner or admin. Make another person an admin first.

An invitation expired. What do I do? Click Resend under Pending invites in Settings.

To change the logo, the website and the description, or to manage your team, see Settings.