Common questions

Access and sign-in

How do I get access to the partner panel? XRaise connects the first person when it sets up your organization. After that, an owner or an admin of your organization invites other people from Settings.

Do I need a password? No. You sign in with a one-time code that XRaise sends to your email address, or with a social login.

I signed in, but I see the founder dashboard. How do I open the partner panel? Use the Viewing as switcher in the top bar and select Organizer. If you do not see the switcher, your account does not have partner access yet. Ask an owner or an admin of your organization to invite you.

Why do I not see a menu item that a colleague in another organization sees? The menu depends on your type of organization: vendor, accelerator or community organizer. Each type has its own part of this guide. Choose your type in the selector at the top of the sidebar.

I opened a link and the panel said "That screen belongs to another kind of partner organization". Why? The screen is for a different type of organization. The panel takes you back to your Dashboard.

Why can I see everything but change nothing? You have the Member role, which is read only. Ask an owner or an admin to make you an admin.

For more about access, see Getting started.

Your community

I run more than one community. Which one do the short links open? The short links open your largest community, by active members. To work on another community, use the address with its community id.

Where do founders see my community? On its landing page, /community/(slug), and in their own dashboard after they join.

What is the difference between Settings and Community settings? Settings holds your partner organization and your team. Community settings holds the name, visibility, branding and landing page of your community.

Applications

Why does "Waiting" show in a warning color? The application has waited more than 7 days for a decision.

Why does the row show "Full report"? This feature is not ready yet. Click it and the panel shows "Coming soon".

Can I approve or decline a claim that came through my community? No. XRaise decides every perk claim. You can follow each claim on the Applications screen.

Team and organization

Why can I not remove a teammate? They are probably the last owner or admin. Make another person an admin first.

An invitation expired. What do I do? Click Resend under Pending invites in Settings.

To change the logo, the website and the description of your organization, or to manage your team, see Settings.